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General information
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FAQ

  • What contact options do I have?

    If you have any questions about your order or any other concerns, please contact us using the contact form or by email. You also have the option of contacting us by telephone.

    E-Mail: info@rigaflex.ch
    Telephone: +41 62 287 33 90

    Our office opening hours are:
    Monday - Thursday 08.00 - 12.00 am / 13.00 - 17.00 pm
    Friday 08.00 - 12.00 am / 13.00 - 16.00 pm
    Saturday - Sunday closed

  • How can I pay?

    The following payment options are currently available in our store: VISA, Mastercard and Twint.

  • How long does a delivery take?

    Delivery takes two to three working days. Delivery times may vary for individual items. You will find a note to this effect in our online shop or on the product page. Delivery delays may also occur due to delivery issues or stock discrepancies.

  • How do I cancel my order?

    If you would like to cancel your order, please contact our customer service immediately using the contact options. Please have your customer and/or order number to hand.

  • How do I return my order?

    Where Rigaflex AG authorises the return of goods, this is at the customer’s expense and risk.

    All products must be returned in their undamaged original packaging. Returns containing products without their original packaging and/or with damaged packaging will not be accepted. A description of the problem and a copy of the invoice must be enclosed. Otherwise, Rigaflex AG may refuse to accept the return.

  • When will the article be available again?

    If you would like to be notified as soon as an item is available again, please click on the “Notify me” button on the respective item page. As soon as the item is available again in the online store, you will receive an email from us.

    For some items, you will also find an estimated availability date on the item page. This date is not binding and may be subject to change.